Client Management

Ease the stress of sharing bad news with these key strategies.

Learn how to be a leader to yourself, your clients, your staff and your coworkers.

Many veterinarians feel like their bottoms lines are under attack when forced to write prescriptions for drugs stocked in their practices.

One practitioner walks you through his wellness plans and his reasons for creating them.

Reduce stress by creating effective relationships with your clients.

Results of an online survey of horse owners can help veterinarians understand what owners want from their vets.

Merck Health Matters was designed to bring not only medical information to veterinarians from experts in their fields, but to help veterinarians translate that information to educate their horse-owning clients. And studies have shown that better communication results in better compliance and more loyal clients.

Veterinarians experienced in rescue cases offer tips for these challenging situations.

Ease the stress of sharing bad news with these key strategies.

Consider the aging horse as a unique client, and understand how to convey your recommendations for care in a way to get owner compliance.

While it can be a daunting task, responding to animal abuse not only helps individual animals that might be suffering, but also fulfills the veterinary oath to use our skills for the betterment of society.

How do you best inform your clients—and potentially other horse owners— that you have new capabilities?

Although effective communication is important in all interactions with equine clients, it is essential during emergencies.

“Taking back vaccines” really means taking back a lead role in the health of your patients.

Whether it’s a novice horse owner who is committed to providing his or her horse with the best care possible or an industry old-timer who has run his or her own barn for 40 years, high-maintenance clients come in all shapes, sizes and knowledge levels.

It is possible to transform CE investment into a practice builder and a platform for inspiring client loyalty.

Don’t miss out on the Touch website’s offerings for members.

Equine practitioners have many opportunities for client communication. Foremost among these is the time and interaction spent with a client during the examination process.

Correct nutritional management is an important part of veterinary medical care.