Client Management

How do you best inform your clients—and potentially other horse owners— that you have new capabilities?

“Taking back vaccines” really means taking back a lead role in the health of your patients.

It is possible to transform CE investment into a practice builder and a platform for inspiring client loyalty.

Equine practitioners have many opportunities for client communication. Foremost among these is the time and interaction spent with a client during the examination process.

Older horses have specific needs, and their aging owners often need special veterinary medical counseling.

Keeping in contact with your clients still keeps you in the driver’s seat for discerning what constitutes a real emergency, so you aren’t carrying on a “fire engine” practice that creates non-stop demand with little relief.

a medical record can be the first, and best, line of defense for a veterinarian facing a malpractice claim—but only if the record is complete and accurate.

Some people think we don’t have families and just sit at the clinic waiting for emergencies.

Having trouble getting vital information from your clients? Here are some tips.