The Business of Practice: Avoiding Malpractice Complaints

Episode 3 of The Business of Practice podcast can help you learn four principles to help equine veterinarians reduce malpractice or board complaints.
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The potential for malpractice complaints against veterinarians is real in today's society.

We know that even the word malpractice is scary for good, hard-working equine veterinarians to comprehend in their practices, but the potential for malpractice complaints is real in today's society. In this episode, we cover four principles to help reduce malpractice or board complaints for veterinarians.

The Business of Practice podcast was created for equine veterinarians, vet students, vet techs, and industry professionals. This podcast focuses on the financial and human sides of equine veterinary medicine. 

In Episode 3, we are talking about Avoiding Malpractice Complaints with Cynthia Mackenzie, DVM.

The Business of Practice podcast is brought to you by Dechra Veterinary Products.

Mackenzie, who earned her veterinary degree from Texas A&M University, has worked in private practice in California and Kentucky as well as serving as a Technical Services Veterinarian at Luitpold and Merck Animal Health. Mackenzie, who is a Certified Insights practitioner, joined the AVMA Trust staff in November of 2017. Check below for more information on Mackenzie.

Topics covers under the four principles to help reduce malpractice or board complaints:

  1. Good medicine
  2. Good recordkeeping
  3. Keep patients and owners safe
  4. Good communication

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The Business of Practice podcast is a production of the Equine Podcast Network, an entity of the Equine Network, LLC.

About Dr. Cynthia G. MacKenzie, Trust Veterinarian

Dr. Cynthia MacKenzie joined the AVMA Trust staff in November 2017. She represents the Trust around the country and works with veterinarians and veterinary students to raise awareness of insurance offerings and risk management solutions. Dr. MacKenzie is also a certified Insights Practitioner and enjoys delivering Insights sessions to help people develop their self-awareness skill and understand their unique strengths.

Prior to joining the Trust, Dr. MacKenzie was employed at Luitpold Animal Health as a Technical Services Veterinarian and Merck Animal Health as a Senior Technical Services Veterinarian and an Associate Director of Learning and Development. While at Merck, Dr. MacKenzie co-founded the Unwanted Horse Veterinary Relief campaign which provides vaccines to qualifying equine rescues. Prior to her industry roles, Dr. MacKenzie worked in private practice in San Juan Capistrano, California and Lexington, KY.

Dr. MacKenzie received her Doctor of Veterinary Medicine and Bachelor of Science from Texas A&M University and holds active memberships with the American Veterinary Medical Association (AVMA), American Association of Equine Practitioners (AAEP) and Christian Veterinary Mission (CVM). As part of CVM, Dr. MacKenzie has participated in numerous trips to Nicaragua to teach sustainable agriculture and veterinary education to health care promoters in remote areas of the country. She has also published in the Journal of American Veterinary Medical Association, the American Association of Equine Practitioners (AAEP) Proceedings and Current Therapy in Equine Medicine, Edition 5.

When asked why she enjoys serving as a Trust Veterinarian, Dr. MacKenzie said the following: “Throughout my veterinary career, I’ve gained an appreciation and understanding of the tremendous value that the AVMA and the Trust provide. It’s truly an honor to be a part of this team and to serve the veterinary profession in this role.”

Dr. MacKenzie is married and has 3 adult stepchildren. She lives in McKinney, TX with her husband and their spoiled yellow Labrador Retriever, Lily.

For more information for veterinarians from the AVMA PLIT check out these links: 

Previous Episodes of The Business of Practice

Episode 1: Budgeting 101 with Dr. Amy Grice

Episode 2: Pandemic Relief for Veterinarians with Dr. Marsha Heinke

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The Business of Practice podcast is brought to you by Dechra Veterinary Products.

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